Read our online privacy policy to understand how we collect, use and manage information of visitors
Ezybook ("Ezybook", "we", "us" or "our") provides an online airport parking comparison and booking service. This Privacy Policy explains how we collect, use, share and protect personal information when you use our website, request a quote, start or complete a booking, contact us or otherwise use our services.
For personal information that we determine how and why to use, we act as the data controller. If you have a question about this Privacy Policy or your personal information, contact us at info@ezybook.co.uk.
Depending on how you use Ezybook, we may collect and process:
We collect information directly from you when you search, request a quote, enter your contact details, start or complete a booking, make a payment, amend or cancel a booking, or contact us. We may also receive relevant information from payment processors, parking service providers, technology and support providers and, where applicable, comparison websites, affiliates or booking partners.
Where we receive information from another organisation, we use it only where we have an appropriate lawful basis. Receiving contact details from another organisation does not automatically give Ezybook permission to use those details for direct marketing.
We may use your personal information to:
Our lawful bases depend on the circumstances and may include taking steps at your request before entering into a contract, performance of a contract, compliance with a legal obligation, our legitimate interests where those interests are not overridden by your rights, and consent where required.
We may contact you where reasonably necessary to provide or administer an existing booking. This may include confirmations, parking instructions, amendments, cancellations, payment or refund information, operational changes and customer-service messages. These service communications are separate from direct marketing and may still be sent where necessary even if you have opted out of marketing.
Where permitted by law, we may use contact details you provide directly to Ezybook to contact you about your quote, an incomplete booking, relevant booking reminders, discounts, promotional offers and similar Ezybook airport parking products or services.
Marketing may be sent by email or SMS or made by live telephone call, subject to the rules applying to each communication method.
Email and SMS
Where permitted by the Privacy and Electronic Communications Regulations 2003 (PECR), we may rely on the 'soft opt-in' to send marketing by email or SMS where you provided your contact details directly to Ezybook during the sale or negotiation for the sale of a service, the marketing concerns our own similar products or services, you were given a clear opportunity to opt out when your details were collected, and each subsequent marketing communication gives you a simple way to opt out.
Where the soft opt-in does not apply, we will only send electronic direct marketing where another lawful route under PECR applies.
Live telephone calls
Where permitted by law, we may use a telephone number you provide to contact you by live telephone call about your quote, an incomplete booking, or relevant Ezybook airport parking offers. We will respect your marketing choices, and you can ask us at any time not to make further marketing calls.
Your marketing choices
You can object to direct marketing at any time. You can unsubscribe using the link in a marketing email, follow the opt-out instructions in a marketing SMS, tell us during a telephone call, or email info@ezybook.co.uk. We may retain the minimum information necessary on a suppression list so that we continue to respect your choice.
We do not sell your personal information. We may share relevant information where reasonably necessary with:
Independent parking providers may act as separate data controllers for their own use of personal information. Their own privacy notices may therefore also apply.
Some third-party customer-support, technology and other service providers used by Ezybook may be located outside the United Kingdom and may access or process personal information from outside the UK. Where this involves a restricted transfer under UK data-protection law, we use an appropriate lawful safeguard, such as UK adequacy regulations or approved contractual safeguards, together with any additional measures required by law. Access is limited to information reasonably necessary to provide the relevant service.
We use cookies and similar technologies to operate and secure our website and booking journey, remember preferences, understand website usage and, where applicable, support analytics, advertising or measurement. Strictly necessary technologies may be used without consent where permitted. Where PECR requires consent for non-essential cookies or similar technologies, we will request that consent through our cookie controls. You can manage available choices through our cookie settings.
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services and meet legal, tax, accounting, fraud-prevention, complaint and dispute-resolution requirements. The period depends on the nature of the information and why we hold it.
Where information is relevant to a complaint, dispute, fraud investigation or legal claim, we may retain it for longer where reasonably necessary. We may retain limited suppression information after a marketing opt-out so that we do not contact you again for direct-marketing purposes.
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or destruction. Access is restricted according to role and business need, including where authorised third-party providers access information remotely or from outside the UK.
Depending on the circumstances, you may have the right to:
Not every right applies in every circumstance. To exercise a right, email info@ezybook.co.uk. We may need to verify your identity before responding.
You have the right at any time to object to the use of your personal information for direct marketing.
If you object, we will stop using your personal information for that purpose. We may keep limited information on a suppression list solely so that we can continue to respect your choice.
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices of independent third parties, and you should review their privacy information separately.
Ezybook's airport parking booking service is not directed at children. If we become aware that we have collected a child's personal information in circumstances where it should not have been collected, we will take appropriate steps in accordance with applicable law.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, providers or legal requirements. The latest version will be published on this page with an updated revision date. Where required, we will take appropriate steps to bring material changes to your attention.
If you have questions about this Privacy Policy, how we use your personal information, or wish to exercise a data-protection right, email info@ezybook.co.uk.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection supervisory authority. We would welcome the opportunity to address your concern first.
Ezybook is a trading name of BOOK VIA LTD, a private limited company registered in England and Wales under company number 16851812.
Registered office: 24-26 Regent Place, Birmingham, England, B1 3NJ.
The registered office is a statutory company address and is not an airport parking location or customer-service address. For bookings, customer service or privacy enquiries, please use the contact details published on the Ezybook website or email info@ezybook.co.uk.