Browse Help Topics

Feel free to poke around these help topics to find just what you're looking for.

FAQ

We have listed frequently asked questions our customers may have before or after booking the parking with us. Please look for your answer from the FAQs below. If you need further help, please feel free to contact our support team at 0203 289 5677.

How does Meet & Greet parking work?

If you are looking for a stress free airport parking, Meet and Greet is your answer. There's no searching for a car park or hunting for a space as all you have to do is simply drive to the terminal entrance, handover your car to the fully insured chauffer and of you go to the departure Lounge. On your return, picking your car is just as easy - just ring your chauffeur on the number provided to arrange pick-up and chauffer will meet you outside the terminal with your car.

I have not received my confirmation email

If you have not received email, you can always view,amend,print and resend your booking confirmation via My Booking. All our emails are automatically generated and sent instantly at time of booking, the reason your email may have not come through is that your mail server may have directed our emails to spam/junk folder. You will also receive a payment confirmation email from payment gateway. Please check your spam or junk mail folders before contacting us and requesting us to resend the email to a different email address.

Can I amend my booking details and dates?

You can make changes to your flight info, vehicle or personal details using My Booking. Please ensure you have your email address, and booking reference to hand.

For date/time changes, please contact customer services using contact details.

Will my car be safe?

Vehicles are stored by your chosen service provider in their car parks. All security features of individual service provider are displayed on the information page. Car Parks who have been awarded Park Mark has been vetted by the Police and has measures in place in order to create a safer environment for both you and your vehicle Park Mark is an award given by the British Parking Association for safer parking.

At busy periods, vehicles may be moved to other compounds and not all compounds will have full security measures although all will be fenced and monitored. All vehicles are parked at owners insured risk.

Are the Companies insured?

Yes they are fully insured for road risks. All drivers are fully insured and hold a full UK driver’s license.

Can I cancel my booking?

A booking may be cancelled up to 48 hours prior to drop off date except on non-flexible offers which are non-refundable. All cancellations will incur £15 administration fee unless cancellation cover is purchased at time of booking. Please refer to our terms for full cancelation terms. All cancellations must be made via email to info@ezybook.co.uk

What happens if my return flight is delayed?

Delays are not usually an issue. If you have provide your flight number at time of booking then car park will be able to track the progress of your return flight and will be aware of any delays. If delay results in requiring additional day(s) parking you may be charged for each additional day your vehicle remains in their car park. You may also have to pay an additional return fee if your return is outside the normal operational hours of the operator.

What happens if I am running late or early?

If you are running late/early please call the car park so that they can arrange for a driver to meet you on your arrival. If you do not call you may have to wait longer.

How far will my vehicle be driven?

Different Service Providers have secured compounds, 5 - 8 miles away from the airport. In the event of busy periods the service providers might move your car from one compound to their secure long term compound.

How do I get a VAT receipt?

If you need a VAT receipt that we can obtain from the relevant car park you booked. As per HMRC VAT Receipt Guideline, full VAT receipt can only be obtained from the principal operator handling your parking. Ezybook act solely as an agent and therefore we are unable to provide a VAT invoice and can only show the Gross Payment of your parking. Please send your request to info@ezybook.co.uk and we will request the VAT receipt from the car park on your behalf.

How do I make a complaint?

We provide quality service and such take complaints very seriously. Please send your complaints by e-mail info@ezybook.co.uk.

ACROLOGIX UK LTD Incorporated in England. Registration No: 10507151
Avon House 435 Stratford Road Shirley B90 4AA