Terms and Conditions

The terms and conditions detailed below apply to all users of Ezybook

Terms & Conditions

  • Introduction

    • Ezybook acts as a booking agent and therefore responsibility and liability for all vehicles lie with the parking service provider.
    • Ezybook aims to make your airport parking experience as easy as possible...
    • The provision of booking services is carried out solely and entirely on the understanding...
    • These terms and conditions are governed by English law...
    • If certain terms are deemed unenforceable...
    • Ezybook reserve the right to change these Terms...
    • If you have any queries or need to get in touch... email us at info@ezybook.co.uk.

  • Bookings

    • You must read and understand all information...
    • Bookings made through the website are deemed confirmed by email...
    • Bookings made by telephone or online chat will be deemed confirmed...
    • All bookings are subject to availability and Ezybook reserves the right...
    • All bookings are non-transferable.
    • It is your responsibility to ensure you have provided correct contact details...
    • You must print and take booking confirmation email with you when you travel...
    • If you book one of our Mystery or Saver products, you’ll be getting a great product...
    • Sometimes Ezybook may have to make changes to your booking after you’ve made it...
    • Service Providers don’t normally allow use of Dash Cam or Trackers...
    • Service Providers may have multiple compounds...

  • Prices and Payments

    • All prices are for pre-booking and in GBP.
    • All bookings are subject to a non-refundable booking fee.
    • Payments for the bookings made via our website...
    • If a payment by card is declined...
    • Service providers may charge additional fees to cover any extras...
    • If you need a VAT receipt we can obtain from the relevant car park...

  • Amendments and Cancellations

    • All amendments or cancellations must be made in writing...
    • A booking may be cancelled up to 48 hours prior...
    • Cancellation Cover if purchased will allow you to cancel your booking...
    • No refunds will be given for any cancellation made within 48 hours...
    • Bookings made within 48 hours of drop off date...
    • Cancellation Cover does not apply for bookings made the same day...
    • Any amendments made within 48 hours of drop off date will incur an additional admin charge...
    • Any amendments to pick up date after drop off is completed must be raised...
    • Customers wishing to shorten the length of stay...
    • Non-refundable bookings made for Savers...
    • Cancellation / amendment requests can only be actioned within office hours...
    • Once a cancellation or amendment is confirmed, it cannot be reversed.
    • Refunds will be made to the credit/debit card used...
    • For the cancellation and amendment timescales, the service will be deemed...

  • Ezybook′s liability

    • Ezybook acts solely as a booking agent...
    • Ezybook's liability is strictly limited...
    • Any claims related to delivery of the car parking services...
    • Vehicles are parked at the owner's risk...
    • Ezybook offers no warranty or indemnity...
    • The total liability for Ezybook to the client...
    • Ezybook provides information on available offers...
    • Ezybook does not endorse, inspect, or guarantee the standards...

  • Complaints Process

    • As a booking agent for the service provider the Ezybook is liable...
    • Any complaints in relation to the quality of the car parking service...
    • Any complaints in relation to booking process should be sent to Ezybook via info@ezybook.co.uk